Cancellation policies

How our policies work

Each retreat listing may specify its own cancellation window (for example, flexible, moderate, or strict). The policy shown at checkout applies to that booking.

Hosts choose from three standard policies — Free, Flexible, and Moderate — or agree a custom policy with us. Every booking is split into a deposit, which secures your place, and a remaining balance. The deposit and balance are treated separately, so read both parts of the policy that applies to you. The exact amounts are in your booking summary email.

All windows are counted in days before the retreat start date, in the retreat's local time zone.

Free

• Deposit: 100% refund for cancellation 1 or more days before the retreat start date
• Remaining balance: due on arrival
• If the balance was paid at the time of booking, it is fully refundable up to the day before the start date

Flexible

• Deposit: 100% refund for cancellation 30 or more days before the start date
• Deposit: 50% refund for cancellation 15–29 days before the start date
• Deposit: no refund for cancellation 0–14 days before the start date
• Remaining balance: due on arrival, and fully refundable up to the day before the start date if it was paid at the time of booking

Moderate

• Deposit: 100% refund for cancellation 60 or more days before the start date
• Deposit: 50% refund for cancellation 30–59 days before the start date
• Deposit: no refund for cancellation 0–29 days before the start date
• Remaining balance: due 30 days before the start date, and fully refundable up to that point if it was paid at the time of booking
• Remaining balance: not refundable for cancellation 0–29 days before the start date

Custom policies

Where a standard policy genuinely cannot fit a host's business, they may agree a custom policy with us. A custom policy is shown in full on the listing and at checkout before you pay, and it replaces the standard tiers for that booking.

Guest cancellations

Cancel from your bookings dashboard, or contact us if you cannot access it. The refund is calculated from the policy on the booking and the date we receive the cancellation, not the date you decide to cancel.

Not travelling without cancelling, or leaving a retreat early, does not qualify for a refund. If you need to change dates rather than cancel, ask your host — transfers are at the host's discretion and depend on availability.

Host cancellations

Hosts are expected to avoid cancellations. If a host cancels, guests are eligible for support, alternative options where available, and any refund required by policy or law.

Where a host cancels a confirmed booking, you receive a full refund of everything paid through the platform regardless of the policy tier, and we will help you find an alternative retreat. Repeated cancellations may lead to a listing being removed.

Refund processing

Approved refunds are typically returned to the original payment method. Timing may vary by payment provider and bank.

We process approved refunds within 10 business days; how quickly the money appears afterwards is set by your bank or card issuer. Refunds are made in the currency you paid in, and we are not responsible for movements in exchange rates or fees your bank applies.

Disputes

Tell us within 24 hours of arrival if a retreat is materially different from its listing, so we can involve the host while there is still time to put things right. For anything else, contact us within 30 days of the retreat ending.

We mediate between guests and hosts and decide claims relating to payments taken through the platform. Nothing here limits your statutory rights as a consumer or your right to pursue a claim through the courts.