Legal
Privacy policy
How we collect, use, and protect personal information when you use Balance & Bliss in United Kingdom and beyond.
Last updated: April 2026.
Who we are
Balance & Bliss operates the marketplace that connects guests with retreat hosts. The controller of your personal data is identified in Company details.
Data we process
- Account and contact details you provide
- Booking, payment, and messaging metadata needed to operate the service
- Device and usage data to secure accounts and improve the product
- Communications with support or safety teams
Purposes and legal bases
We process data to perform our contract with you, comply with law, protect vital interests, and pursue legitimate interests such as fraud prevention and analytics, where balanced against your rights.
Your rights
Depending on applicable law, you may have rights to access, rectification, erasure, restriction, portability, and objection. You may lodge a complaint with a supervisory authority.